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Voltage Tip
Most signal meters will also read
the voltage. When at the LNB, just don't check for signal from
the dish, also check to see if you have voltage from the IRD |
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Troubleshooting Tip
Check for voltage and signal at the
ground block. Keep dividing the problem in half until you find
the proper resolution. |
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 Troubleshooting
No matter what brand DirecTV system you have there are
only a few things that can go wrong. The receiver, the LNB, the wiring,
the remote, or Dish tuning. The
following troubleshooting steps are provided with no liability.
It will greatly improve your chances
of quickly resolving the problem if you have read the
Troubleshooting Manual. You can also
try the steps listed below.
1st if there is an On Screen Message
appearing at the bottom of the screen, go to our On Screen Messages
section. Find your message in the Message Text and see what it says for
the Description and Comments for that message.
Click here for
On Screen Messages.
Receiver:
 | Make sure your TV is on the proper channel and the VCR is off. | |
| Soft reset: While the receiver is on push the down
arrow on the receiver and the power button at the same time. Then release.
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| Hard reset: With the power on remove the
access card, then unplug the unit for about 10 to 15 minutes. Plug the unit
back into the power source and reinsert the card. If you have more then
one system in your home unplug all the IRDs. Sometimes power may be back
feeding thru the cable wires from another IRD and will not allow that box to
reset properly. |
Wiring:
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| Check ends to ensure a good connection. You
may want to disconnect the wires and make sure the fitting is properly crimped
and that there are no little strands of wire inside causing a short. We
recommend replacing any and all push-on jumpers with wires that have proper
threaded fitting.
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| Check for damaged areas on wire. (i.e. staples, sharp
bends, cuts, etc.).
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| Try bypassing any components between the receiver and TV. |
Remote:
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| Most remote problems are best handled by calling the
manufacturer or DirecTV at 800-531-5000. If you have replaced the batteries,
don't forget you will have to reprogram the remote to control your TV and VCR.
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LNB:
- If you have a dual port LNB, and you only use one
side, try switching the connection to the other side. Try
re-peaking the dish. If the LNB is bad it will have to
be replaced.
Dish Tuning:
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Try retuning the dish if your
On Screen Message says Searching For Satellite. Never attempt to re-peak
the dish in unless you know the proper method for finding the satellite.
Prior to adjusting the dish, use a marker to mark the current location so you
know where you started from. Mark where the angle is set as well as the
elevation. Never attempt to tune
your dish during a storm or when a storm is approaching your area.
Electrical interference may occur during bad weather causing a SEARCHING FOR
SATELLITE message to appear. If a storm is approaching, you may loose
satellite reception even if it is not raining in your area at the time.
Signal interruptions can also be caused by solar flair-ups in the Spring and
Fall. These solar flair-ups usually last up to 15 minutes. |
For more Information try the
following Links:
DIRECTV Troubleshooting
Guide - Provided by Hughes
Hughes Satellite System
RCA Satellite Systems
Sony Satellite Systems
DIRECTV
- How to Point Your DIRECTV Dish
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