MICHAEL J. SAKAL  

SUMMARY

A hardworking, productive and energetic professional with diversified experience in the communication industry that spans 15 years.  Strengths include paying attention to details and the ability to work independently as a self-starter or as a part of a team.

PROFESSIONAL EXPERIENCE

SATELLITE SERVICES CORP / DTV SERVICES INC                                              2003-Present

Branch Manager / VP of Operations

Managed satellite & home theater technicians in Pennsylvania and Connecticut.  Also classroom training for additional branches in New York. Resolve customer and technician inquiries and complaints.  Other duties included, but not limited to Installation Management, Routing, Damage Claims, Quality Control, Technician Field and classroom Training, SBCA prep training, Implementing Technical Policies and Procedures as well as Call Center Operations.

CABLE LINE, Inc.                                                                                             2002-2003

Lead Technician

Supervised cable installer doing residential & commercial cable installations. Routed work, issued equipment, maintained office. Installation and service of Cable Modems and residential cable installations. . 

LHR CABLE AND SATELLITE SERVICES                                                     2001

Director of Technical Operations

Involved in both corporate and local cable operations. Duties included, but not limited to Installation Management, Routing, Damage Claims, Quality Control, Technician Field Training, Implementing Technical Policies and Procedures.  Directed operations of cable Installations, @ Home Services, MDU rebuild and Underground projects.

BROADBAND SERVICES, INC. / VALLEY ANTENNA & SATELLITE             1999-2001

Technical Support Manager / Site Support Specialist

Managed Technical Support Team.  Directly oversaw and managed over 130 technicians in 51 counties throughout Pennsylvania, New Jersey, Delaware, Maryland and Virginia. Resolve customer and technician inquiries and complaints.  Other duties included, but not limited to Installation Management, Routing, Damage Claims, Quality Control, Technician Field Training, Implementing Technical Policies and Procedures, maintaining company network server and 40+ desktops and laptop computers, generate and maintain multiple reports, assist with Call Center Operations.

 GLOBAL CABLE                                                                                              1998-1999

Project Manager

Responsible for day-to-day operations.  Managed technicians in Eastern Pennsylvania. Route and dispatch work assignments for technicians.  Performed Quality Assurance in the field.  Resolve customer inquiries and complaints.  Distribute materials to contractors.  Monitor and maintain service reports for Global’s satellite division.

PRIMESTAR - TIME WARNER SATELLITE SERVICES                                  1997-1998

Quality Control Technician/Technical Dispatcher

Route and dispatch work assignments for technicians.  Resolve customer inquiries and complaints.  Inspect and maintain quality of work performed in field.  Distribute materials and equipment to contractors.

SATELLITE SYSTEMS, INC.                                                                            1994-1997

Senior Installer/Lead Technician

Installation and service of satellite systems including Primestar, DishNetwork and C-band.  Field trainer for Primestar technicians. Tested all receivers returned from service work for reissue.

FISHER’S STEREO                                                                                          1993-1994

Sales Manager

Managed Sales staff and car audio installers.

SHAMMON/SHANCO CABLE, INC.                                                                            1993

MDU / Construction Supervisor

Managed technicians in charge of Cable Plant and MDU construction in the Atlantic City Area.

TCI CABLE, INC.                                                                                              1992-1993

CLI / Service Technician

Cumulative Leakage Indication technician.  Responsible for the detection and repair of signal leakage in Key West Florida and the lower Keys.  Detected / repaired / replaced aerial and underground Drops, Hard-line, Taps, and Amplifiers.  Performed customer and Head-end maintenance.

OCEAN CABLE GROUP, INC.                                                                            1987-1992

Senior Installation/Service Technician

Installed and serviced cable TV systems; specialized in CLI detection and repair.  Involved in Installs, MDU, Rebuild and emergency services.

FISHER ENTERPRISES                                                                                    1983-1987

Sales Manager

Managed Sales staff and car audio installers.

EDUCATION

Berks Vo-Tech West, Leesport, PA

Electricity

Governor Mifflin High School, Shillington, PA

COMPUTER SKILLS 

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This site was last updated 04/09/09

@ 2006 by Mike Sakal